Coronavirus Updates

Western Connecticut Federal Credit Union is monitoring for recommendations by the government, following CDC Guidelines, and looking for ways to help protect our members, our community, and our staff from the outbreak of the COVID-19 virus.

Our goal is to continue providing you the financial services and support you need while lowering the risk of spread of this disease.  In our effort to do this we want to make sure you are aware of the many ways you can reach us and meet your banking needs.

While we are operating during normal business hours, we are requesting all routine transactions be done using our drive-thru.  We are restricting access to our lobby to limit exposure for our staff and to avoid members being in a confined space together.  We expect that we can fully meet your needs even under these restricted operations.  Should our operations be affected further, we will notify you or you may visit this page at any time.

Communicate by Email & Phone

You can easily reach us by email at membercareteam@westernctfcu.com as we do monitor this regularly and in most cases will receive a reply between 7 am and 9 pm.  Please do not include any sensitive information such as accounts numbers, social security numbers, or date of birth.  Your name along with how we can help you is generally a great place to start.

During normal office hours you can reach our Member Care Team at 203-791-9399 and you will find we can assist you with most if not all situations.  If for some reason you need us after hours or the office is closed, use Option 8 to leave a voice message on our after-hours voicemail system.  We will be notified of the message and will return your call.  We generally respond between 7 am and 9 pm

Remote Check Deposits

You can use our mobile banking app to make remote check deposits.  If you are new to this service, you can sign up within the app and once approved you will be ready to go.  For checks outside of our normal limits you can contact our Member Care Team for prior approval to submit the item and we will guide for alternative options if necessary.

ATM Deposits & Withdrawals

The ATM machine outside of our office at 2 Stony Hill Rd in Bethel, CT accepts check and cash deposits if you have a debit card with us.  If you forgot or need to reset your PIN call 1-800-992-3808.  For cash withdrawals you can use our ATM or any Allpoint Network ATM with no fees.  We do have the ability to raise withdrawal limits on a case by case basis if your daily withdrawal limit is not sufficient.

Online Loan Applications

We do offer the ability to apply for a loan online.  With this service available and our ability to perform electronic signatures for established members we can continue to meet your lending needs at your convenience without having to visit our office.

Member Bridge Loans & Existing Loan Assistance

Western Connecticut FCU is here to keep you financially fit and strong while we are dealing with the health crisis surrounding the COVID-19 outbreak.  As your Financial First Responders you can count on us to help you as much as we possibly can.  We have several tools in our Financial First Aid Kits already and continue to develop more ways to help our members as we learn more and get a better understanding of your needs.

Annual Member Meeting

The meeting scheduled for Tuesday, March 17th at 4:30pm is going to postponed to a later date.  We will notify our members as soon as we have selected a new date.


If you have questions or need anything, at any time, please know we are here and will continue to be available throughout this time of uncertainty.  As we mentioned above, our goal is to contribute towards the efforts being made within our community to lessen the spread.  And keeping our staff safe and healthy will ensure our ability to continue meeting your needs today and into the coming weeks.

Contact us at: membercareteam@westernctfcu.com