Coronavirus Updates

Western CT FCU has added the ability for our members to schedule an office visit or make an appointment with someone from our Member Care Team by using the links below. This self-service option gives you the ability to choose the most convenient method of communicating with us on a day & time that works best for you.

Scheduling an office visit is important for us to control the amount of members we have in our office space at any one time. It also gives us the ability to clean and prepare a safe space for us to work with our members as needed. The health & safety of our members and our staff is very important to us as we continue to cope with this pandemic.

As the COVID health crisis has affected our community over the last several months we have successfully found ways to meet our member’s needs by utilizing a higher level of digital resources. We expect to continue these efforts and hope that you will first consider using our remote and digital services first. Below you can learn more about the many ways to we can meet your needs and ways you can easily communicate with us. You will also find information related to COVID financial relief efforts available.

Our drive thru remains open for all routine transactions and continues to provide a safe way to handle your day to day account needs.

Communicate by Email & Phone

You can easily reach us by email at membercareteam@westernctfcu.com as we do monitor this regularly and in most cases will receive a reply between 7 am and 9 pm.  Please do not include any sensitive information such as accounts numbers, social security numbers, or date of birth.  Your name along with how we can help you is generally a great place to start.

During normal office hours you can reach our Member Care Team at 203-791-9399 and you will find we can assist you with most if not all situations.  If for some reason you need us after hours or the office is closed, use Option 8 to leave a voice message on our after-hours voicemail system.  We will be notified of the message and will return your call.  We generally respond between 7 am and 9 pm

Remote Check Deposits

You can use our mobile banking app to make remote check deposits.  If you are new to this service, you can sign up within the app and once approved you will be ready to go.  For checks outside of our normal limits you can contact our Member Care Team for prior approval to submit the item and we will guide for alternative options if necessary.

ATM Deposits & Withdrawals

The ATM machine outside of our office at 2 Stony Hill Rd in Bethel, CT accepts check and cash deposits if you have a debit card with us.  If you forgot or need to reset your PIN call 1-800-992-3808.  For cash withdrawals you can use our ATM or any Allpoint Network ATM with no fees.  We do have the ability to raise withdrawal limits on a case by case basis if your daily withdrawal limit is not sufficient.

Online Loan Applications

We do offer the ability to apply for a loan online.  With this service available and our ability to perform electronic signatures for established members we can continue to meet your lending needs at your convenience without having to visit our office.

Member Bridge Loans & Existing Loan Assistance

Western Connecticut FCU is here to keep you financially fit and strong while we are dealing with the health crisis surrounding the COVID-19 outbreak.  As your Financial First Responders you can count on us to help you as much as we possibly can.  We have several tools in our Financial First Aid Kits already and continue to develop more ways to help our members as we learn more and get a better understanding of your needs.

Annual Member Meeting

Our Annual Meeting has been rescheduled to August 18, 2020 at 4:00 pm. Traditionally, our meeting is held in March, but with the COVID-19 outbreak, our meeting had to be postponed. We are making plans to host this meeting virtually, so that more of our members will have safe access to attend the meeting. To register for the meeting, please email us at membercareteam@westernctfcu.com. We hope to virtually see you there!


If you have questions or need anything, at any time, please know we are here and will continue to be available throughout this time of uncertainty.  As we mentioned above, our goal is to contribute towards the efforts being made within our community to lessen the spread. And keeping our staff safe and healthy will ensure our ability to continue meeting your needs today and tomorrow as we continuing coping with this pandemic.

Contact us at: membercareteam@westernctfcu.com